Every year during the second week of April, we recognize the extraordinary service of public safety telecommunications personnel. Founded in 1981 by the Contra Costa County Sheriff’s Department, the week honors the men and women who provide life-saving public service to citizens, law enforcement, fire and emergency medical responders around the nation.
“California averages over 24 million 9-1-1 calls each year. Our public safety telecommunications personnel provide radio, telephone and computer lifelines in very stressful, emergency situations”, said Secretary Carlos Ramos. “Often behind the scenes, these are highly technical and complex jobs that have real consequences. We salute California’s public safety telecommunication heroes and thank you for your extraordinary service.”
Within the California Technology Agency is the Public Safety Communications Office (PSCO). With multiple offices/shops located statewide, PSCO supports State, federal and local public safety agencies. PSCO is responsible for the State 9-1-1 emergency communications system and the approximately 460 police, fire and paramedic dispatch centers known as Public Safety Answering Points (PSAPs). PSCO also owns and operates a statewide microwave communications network, known as the California Public Safety Microwave Network (CAPSNET). CAPSNET is used primarily to support first responder voice and radio communications for all State of California public safety agencies. PSCO technicians are required to be on standby and respond to radio communications outages whenever they occur on a 24/7 basis within California’s 58 counties.