Archive for February, 2011

Technology Services Board Meeting to be Held on February 28, 2011 – Proposed Rate Reductions Total $17.4 Million Through 2012

Friday, February 25th, 2011

The Technology Services Board (TSB) of the Office of Technology Services (OTech) will hold a public meeting on Monday, February 28, 2011, at 2 p.m., at the Byron Sher Auditorium of the Environmental Protection Agency, at 1001 I Street, in Sacramento. The meeting will be webcast live and may be accessed from the “What’s New” section of OTech’s website at:

The agenda includes the OTech Mid-Year Rate Package for Fiscal Year (FY) 2010-11, the Annual Financial Audit Report for FY 2009-10, and updates on the state’s Technology Infrastructure Consolidation Program, Service Improvement Program, and the Cannery Relocation.

If approved, the proposed Mid-Year Rate Package will save OTech customers $4.4 million in FY 2010-11 and $13 million in FY 2011-12. These savings are in addition more than $75 million in rate reductions for customers in the last 5 years.

Public participation, comments and questions will be welcome for each agenda item. The agenda is available online at:

The TSB provides oversight and guidance to OTech, helping to ensure its services meet customer needs. It is comprised of 13 members and includes the Secretary of California Technology as the Chair, the Director of Finance as Vice-Chair, the State Controller, the Director of the California Emergency Management Agency and the Secretaries of the Department of Food and Agriculture; Business, Transportation and Housing Agency; Environmental Protection Agency; Health and Human Services Agency; Labor and Workforce Development Agency; Natural Resources Agency; State and Consumer Services Agency; Department of Veterans Affairs; and Department of Corrections and Rehabilitation.

The OTech provides information technology services to state, federal and local government entities throughout California. Through the use of a scalable, reliable and secure statewide network, combined with expertise in voice and data technologies, OTech delivers comprehensive, cost-effective computing, networking, electronic messaging and training solutions to benefit the people of California.


Technology Agency Outlines Process for Legislatively Mandated Reporting of All Service Contracts with IT

Tuesday, February 22nd, 2011

The California Technology Agency today announced Information Technology Policy Letter (ITPL) 11-02 that outlines the process for departments and agencies to report all service contracts with information technology (IT) components for review and oversight by the Technology Agency. Chapter 719, Statutes of 2010 (SB 856) (Government Code Section 11546.4) requires departments to identify service contracts with IT components which will be subject to review and approval by the Technology Agency’s Program Management Office (PMO). The law closes a loophole where some types of service contracts with a major IT component were not previously subject to review and oversight. For example, a vendor that administers a case management system may not have been subject to review depending on how the contract was classified during procurement.

Effective immediately, executive branch departments are required to complete and sign a Service Contract Information Technology (SCIT) Certification for all proposed non-IT service contracts and service contract amendments, however procured. The SCIT Certification is used to determine if IT components that are included in a proposed service contract or service contract amendment are subject to review and oversight by the Technology Agency. The SCIT Certification is in addition to the existing certification requirements in State Administrative Manual Section 4819.41.

The Technology Agency’s PMO works with executive branch departments to provide primary support for program and IT project planning, investment analysis and project management. The Office also ensures the coordination and collaboration of enterprise and other multidepartmental IT efforts, and ensures standardization in project management processes and project performance metrics in order to maximize the management of major projects and allow for uniform project performance assessments.

When the Technology Agency was established in January 2008 as the Office of the State Chief Information Officer (OCIO), it was the intent of the Legislature and Governor to create an agency that, among other things, establishes policies and standards to ensure that state information technology systems run effectively. Through changes to the State Administrative Manual and the Statewide Information Management Manual, the Technology Agency creates statewide policy for the executive branch to ensure coordination as the agency works to oversee IT activities with a common direction and vision.

Video: CIO Academy – Panel on AB 2408, IT Consolidation – February 14, 2011

Tuesday, February 22nd, 2011

Video: CIO Academy – Panel on AB 2408, IT Consolidation – February 14, 2011

Video: NextGen 9-1-1 Public Meeting – February 14, 2011 – Redding, CA

Tuesday, February 22nd, 2011

Project Profile: Enterprise Data to Revenue

Friday, February 18th, 2011

This week at the CIO Academy in Sacramento,  Acting Technology Secretary Christy Quinlan highlighted some innovative projects in her opening remarks.   One was the Franchise Tax Board’s Enterprise Data to Revenue (EDR) project which is aimed at reducing the tax gap, the difference between what taxpayers should pay and the amount collected by the government.  The solution, which will be phased in with final implementation by December 2016, will increase revenue coming into the General Fund by an estimated $1 billion annually.

The EDR Project does not include a full system replacement of FTB’s  legacy accounting systems. Rather, the project includes enhancements to FTB’s legacy systems and creates a new tax return processing system that captures and utilizes more data. This enables  FTB to increase return accuracy and taxpayer compliance while reducing the amount of resources needed to troubleshoot problematic returns.   Ultimately, the new system will reduce waste and minimize redundancy while lowering the cost of maintenance and operations.

The EDR Project also includes an online Taxpayer Folder that enables taxpayers and other stakeholders to access their tax data at their convenience. Users will be able to view and print their tax returns, notices, and payment records, in addition to filing returns and making payments. With the Taxpayer Folder, FTB aims to improve customer service and take transparency to the next level for stakeholders.

Annually, FTB processes more than 15 million Personal Income Tax  returns and one million Business Entity returns.  The tax agency also responds to more than three million phone calls, handles over seven million Internet contacts and collects about $60 billion, which represents more than 65 percent of the state’s general fund revenue.

Another notable benefit of project is that it relies on a performance-based procurement which limits risk and capital outlay by the State, instead shifting it to the contractor.

Photo: Chris Cruz Receives CIO Leadership Award

Friday, February 18th, 2011

For his for his efforts and dedication toward the success of IT consolidation, Chris Cruz received the CIO Leadership Award this week at the CIO Academy.   Cruz, chief information officer for the Department of Health Care Services, is the executive sponsor of  the Email , IHub and Collaboration Services and Green IT work groups for California’s statewide IT consolidation initiative.

Photo taken by Artem Khomishen, Office of Technology Services

Photo: Kelso Honored as Technology Champion at CIO Academy

Friday, February 18th, 2011

Prison Healthcare Receiver Clark Kelso received the Technology Champion Award this week at the CIO Academy.   Kelso, who previously served as California’s chief information officer, won the honor for his many contributions to California’s information technology program.  Most recently, he was integral to ensuring the successful launch of the Federated Data Center in support of IT consolidation.

From left to right:   Christy Quinlan, Clark Kelso, Jon Fyffe

Photo taken by Artem Khomishen, Office of Technology Services

IT Leadership Awards Announced at CIO Academy in Sacramento

Wednesday, February 16th, 2011

This week, the 8th Annual Public Sector CIO Academy was held in Sacramento to recognize the hard work of IT professionals and executives in California State Government.

Whether it’s leading an effort to refresh enterprise software, managing a multimillion dollar project, collaborating with programs or motivating staff to meet rigorous deadlines, staff were honored for their leadership and excellence in technology to advance their department’s agenda. Employees are nominated by state agency executives and honored by the CIO Academy Advisory Board which consists of public and private-sector IT professionals.

“This is a terrific opportunity for the IT community to recognize the accomplishments of state employees,” said Andrew Armani, the co-Founder of the conference and Agency CIO for the State and Consumer Services Agency. “These are dedicated, passionate and future leaders of the state IT who go above and beyond to get the job done.”

Public CIO Magazine editor Jon Fyffe and Acting Technology Agency Secretary Christy Quinlan presided over the awards ceremony.

2011’s outstanding IT managers include:

Edward Przepiorski, Data Processing Manager III, Air Resources Board.
Adelina Zendejas, Manager, Enterprise Systems Analysis and Support Section, Board of Equalization.
Michael Fogarty, Manager of the Support Services Branch, California Technology Agency
Russ Guarna, Director of Policy and Project Approval Office, California Technology Agency
Scott Paterson, Manager of the Enterprise Services Section, California Technology Agency
Jeanette Brazil, Manager of Enterprise Desktop Support Services, CalPERS
Chris Riesen, Chief Enterprise Architect, CalPERS
Timothy Taylor, Application Development & Support Section Chief, CalPERS
Tommy Vang, Senior Information Systems Analyst from the Department of Alcohol Beverage Control, CalPERS
Scott Robinson, Manager of the Telecommunications Unit, Department of Consumer Affairs
Robert Patterson, Manager, EIS/AMS-Enterprise Web & Collaboration Solutions, California Department of Corrections and Rehabilitation (CDCR)
Carrie Daves, Manager of the Division of Adult Parole Operations (DAPO) Field Support, CDCR
Carolyn Wong, Data Processing Manager III, Department of Finance
Gary Dean, Service Desk Manager, Department of Food and Agriculture
Hence Phillips, ITS Applications Unit Supervisor, Department of Food and Agriculture:
Christine McCaleb, CIO, Department of Housing and Community Development
Richard Fu, Data Processing Manager I , Department of Motor Vehicles
Chad Crowe, Staff Programmer Analyst, Application Development Lead, Department of Personnel Administration
Larry Wasson, Information Technology Branch Chief, Department of Pesticide Regulation
Betsy Vallejo, Data Processing Manager II, Department of Public Health
Greg Weber, Infrastructure Branch Chief, Department of Healthcare Services
Andrea Wright, Chief Network Operation Branch, Department of Social Services
Ron Bryant, Chief, Sacramento Metropolitan Customer Support , Caltrans
Thys Bohr, Information Security Officer, Department of Veterans Affairs
Kathy Hardmeyer, Department of Veterans Affairs
Mario Garcia, Information Management Division Chief, California National Guard
Lt Col Eric Roberts, Information Management Deputy , California National Guard
Rosanna Sugimoto, Data Processing Manager III, Employment Development Department
Christian Turner, Data Processing Manager II, Employment Development Department
Jim Wang, Systems Software Specialist II (Supervisor), Department of Industrial Relations
Ben Williams, Data Processing Manager III, Employment Development Department
John Sulenta, Manager, Collection Systems Development Section, Franchise Tax Board
Isaiah Mall, Supervisor, Web Development and Support Unit, State Personnel Board
Carla Nishimura, Bureau Chief, Technology Services, State Controller’s Office
Rudy Artau, Data Processing Manager II, State Water Resources Control Board
Jeff Funk, Chief Information Officer, Department of Fish and Game
Robert Syphax, Chief, Enterprise Storage Management , Department of Water Resources
Phillip Usrey, Technical Architect , Department of Parks and Recreation
Sheri Wong, Chief, IT Business Management Office, Department of Water Resources

Brown Administration Committed to Modernizing California’s Technology Infrastructure

Wednesday, February 16th, 2011

Why the value of IT consolidation is greater now than ever

Recently, at a regular meeting of agency and department chief information officers, I received some important feedback about the statewide IT consolidation effort required by AB 2408. The measure was signed into law last year (originally called for in Executive Order S-03-10 issued in March, 2010) to save energy and improve IT efficiencies within the executive branch. We have a vocal and thriving IT community and I always appreciate the chance to address questions. As you know, the IT consolidation initiative requires executive branch departments to move to Tier III Data Centers and the statewide email system and network, among other things.

To paraphrase, the question was, why are you requiring departments to spend more money to meet deadlines outlined in AB 2408, especially when the State is in a budget crisis?

The simple answer is, we are not. Departments are expected to meet the requirements as they refresh their equipment, which will naturally occur over the next few years.

Why focus on consolidation now if it’s going to happen over the next few years? Consolidation does not happen without considerable planning and insight. That is why we are working with IT professionals throughout the state to prepare for a smooth transition. Without proper planning, we may miss opportunities to create efficiencies and to take advantage of refresh opportunities.

Further, with a multi-billion dollar deficit, now more than ever, we need to be creative and figure out how to share resources.

CIOs and IT professionals have many important decisions to make as we need to be more engaged, working with program heads and our private-sector partners to find solutions. In fact, we are here not to indulge the state bureaucracy, but to work with our programs to enable government to better serve the people of California. The more resources we save, the less we need to cut from programs.

So with the change of administration and prolonged budget crisis, why do IT consolidation at all? The Brown Administration is committed to this effort to modernize our technology infrastructure. Not to mention, it is required by law. It’s all about working smarter, sharing resources and doing more with less. We can no longer afford to approach IT in 130 different ways. Most states are consolidating IT. Many Fortune 500 companies are doing it.

This is an important time for our profession and a historic opportunity to do great work and make a difference. Currently we have more than 200 people working on the consolidation initiative throughout state government. There are work groups on email, facilities, networks and servers. I encourage our state IT workforce to learn more, get involved and step up to the challenge.

CIO Academy: Panel on AB 2408

Tuesday, February 15th, 2011

Yesterday at the CIO Academy, a panel on AB 2408 was led by Adrian Farley, Chief Technology Officer and Acting Director of Technology Services and Josh Nisbet, Director, State of California Public Sector, CGI. The room was packed with more than 100 attendees. The two-day event is being held in Downtown Sacramento.

On the panel was Liana Bailey-Crimmins Chief Information Officer, Prison Health Care Services who shared the department collaboration in the build out of the Federated Data Center (FDC). California developed a centralized Tier III data center that is managed by a federation of state departments. The Federated Data Center is one of the three data center options that will be supported by the California Technology Agency under Chapter 404, Statutes of 2010 (AB 2408).

Also presenting was Paul Benedetto, Director, Office of Systems Integration and Agency Information Officer, Health and Human Services, who evangelized the benefits of consolidation in delivering value to the business. Representing a large share of the states IT portfolio, Paul was able to convey the key points of speaking with the business about consolidation.

The panel then addressed audience questions on IT consolidation including involving the business programs. Technology Agency now has a seat at the table and the panel agrees that our CIO’s needs to include the program executives with key discussions.

Consolidation continues on its goals including reducing energy, reducing our data center square footage, and moving mission-critical applications into key data centers. The Infrastructure Consolidation Program is working together with many individuals across the state to accomplish its mission.

Stay tuned for the release of the panel’s video this week.