The California Technology Agency has posted a summary and report on meetings held across the state in February and March of this year to engage stakeholders on the Next Generation 9-1-1 (NG9-1-1) system. The agency’s Public Safety Communications Office (PSCO) held meetings in Redding, Sacramento, San Francisco, Fresno, San Diego and Ontario to discuss ways to implement modern technologies, such as text, video and pictures, into a robust and resilient solution that meets California’s unique and diverse needs.

California is the first state in the nation to hold meetings to engage stakeholders. PSCO collaborated with state and local public safety agencies to gather feedback from jurisdictions across California. The Office will continue to hold round table discussions, focus groups and meetings throughout this year to continue the planning phase. With an established sense of urgency, the CA 9-1-1 Division intends to leverage the themes identified in these public meetings as it finalizes and executes the Road map during this historic initiative.

The report outlines five major themes that emerged as a result of the public meetings:

• What does NG9-1-1 mean to CA?
• Training and Support (e.g. Dispatcher / Call Taker and awareness)
• Cost and Funding of NG9-1-1
• The importance of standards for NG9-1-1
• Maintaining Privacy within NG9-1-1

The full report is posted on the California Technology Agency’s website here.

In July of 2010, the Office released its first ever strategic plan with goals to transition to NG9-1-1. In December, it released a Proposed California NG9-1-1 Road map to provide more details of a tactical approach to NG9-1-1. The documents can be found here and here respectively.